Profile

Directly responsible for defining and building strategies to improve our existing services as well as develop new services. Partner directly with executive leaders across UL's diverse business portfolio to solve strategic issues that deliver high impact on the company and it's customers. Serve as the in-house strategy consultant leading complex projects through to completion.

• Launched UL’s SmartInsights™ Global Market Access Platform as an online subscription service created for users to access global consumer product regulatory requirements.
• Created an enhanced raw material traceability service leveraging DNA tagging technology. 
• Integrated 5 acquisition sales teams onto a single customer relationship management software tool enabling executive visibility into the revenue pipeline.

Managed a team of eight (8) remote account managers responsible for maintaining $25M+ in North America. Ensured all service levels were being managed and attained, while maintaining the department as the primary resource for client questions and problem resolutions. Created a proactive customer-centric culture that anticipates potential roadblocks to successful service implementation and adjusted operating models accordingly.

• Focused on business retention and development of the portfolio to produce measurable business results for our clients and UL.
• Established and tracked regional KPIs (revenue, turnaround time, client satisfaction, quality, portfolio volume, advisory service sales).

Designed, developed, and managed a portfolio of environmental services including proposal writing and project scoping, client relationship management, project management and execution, staff hiring and training, and commercialization.

• Launched UL’s Fire Safety Audit service in response to the Rana Plaza garment factory collapse to support our Client’s commitment to worker safety.
• Created the first Environmental Product Declarations accepted by the US Green Building Council.

Led a cross-functional project team of data analysts, scientists, and engineers; managed client relationships for high-profile environmental cases with settlement goals of $1M+. Initiated business development efforts by identifying and researching projects and conducting industry and market analysis. Developed risk assessment reports, publications, and presentations instrumental in environmental class action lawsuits.